How it works
Answer 28 questions and get instant feedback on the state of your customer
service onboarding program
You’ll be scored against the following key areas:
Training program set up
Clear, documented training plan with milestones, objectives, and timeline.
Training content quality
Up-to-date, engaging content that reflects real call scenarios and agent needs.
trainer performance
Trainers are skilled, consistent, and coached for delivery, clarity, and support.
adult learning principles
Content designed for adult learners using varied styles, feedback, and relevance.
Call Simulation & Tech Tools
Trainees practice tools and call flows in realistic, hands-on training setups.
Evaluation & ROI
Training outcomes are tracked using metrics like QA scores, retention, and CSAT.
Post Training Support
Agents receive coaching, feedback, and resources beyond their first weeks.
